HR Help Desk

Your HR Assistance Just a Click Away

Key Features

Multi-Level Approvals & Escalations

Automate request workflows with escalation handling

Custom Request Categories

Configure various request types and approval paths

Real-Time Request Tracking

Monitor the status of pending and resolved requests

Email & SMS Notifications

Keep employees updated on request progress

Integrated Ticketing System

Assign requests to the right department for resolution

Self-Service Request Submissions

Enable employees to initiate HR requests online

Highlights

Simplified Request Management

Handle all employee requests in one place with a structured system for easy tracking, approvals, and resolutions.

  • Centralized Request Handling – Submit, track, and manage queries effortlessly.
  • Faster Approvals – Streamlined workflows ensure quick responses.
  • Real-Time Status Updates – Employees stay informed at every step.

Flexible & Efficient Workflows

Customize request types and approval processes to fit your organization’s unique needs.

  • Tailored Request Categories – Adapt the system to different employee needs.
  • Escalation Tracking – Ensure timely resolutions with automated follow-ups.
  • Seamless Coordination – Improve efficiency with a transparent approval system.

Insights

Faster Request Approvals

Real-Time Tracking

Seamless Escalation Handling

Automated Notifications

Improved Request Resolution

HR Help Desk FAQs

Employees can submit IT support requests, HR inquiries, payroll concerns, or administrative service requests in one place.

Yes, employees receive updates on the status of their requests, including approvals, rejections, or pending actions.

Yes, requests can be automatically assigned to the relevant department, ensuring they are handled by the right team.

Yes, managers can define service-level agreements (SLAs) for resolving requests within a specified timeframe.

Yes, employees can rate and comment on how well their requests were handled, improving internal service quality.