The Opportunity at a Glance:

As a Client Success Executive, you are the trusted advisor and strategic partner to our most valued high segment customers across the region. You’ll be the driving force behind customer satisfaction, long term retention and business expansion—ensuring every interaction adds value and every milestone is celebrated.

Key Responsibilities:

• Manage relationships with customers to maintain overall customer health and growth.
• Meet and exceed retention goals.
• Leverage relationship with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities for the account executive team.
• Monitor and proactively resolve health risks of assigned accounts.
• Maintain high customer satisfaction and ensure that customers act as Spine Technologies’ advocates.
• Organize and coordinate cross-functional resources to fulfil customer requirements, and proactively engage in helping customers’ business success.
• Act as a point of escalation when required and help manage customer expectations.

Requirements:

• Bachelor’s Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience.
• Experience in Customer Success, Client Relations or Professional services.
• Customer retention and growth experience.
• Understand Customer Journey.
• Customer satisfaction oriented.
• Exceptional professional communication skills.
• Strong administration, analytical and organisational skills, with a systematic approach to problems.
• Strong networking & relationship-building skills.
• Self-driven, able to work independently as well as a good team player.