The Opportunity at a Glance:
Are you passionate about problem-solving and thrive on delivering top-tier technical support? We’re on the hunt for a talented and proactive Software Support Engineer to be the backbone of our client success team. If you’re ready to combine your technical skills with customer-interacting impact, this is your moment to shine. As a Technical Support Engineer, you’ll play a pivotal role in ensuring our clients have a seamless, stress-free experience with our software solutions. Acting as the bridge between our technical teams and business users, you’ll troubleshoot, guide, and empower users to get the most from our products. This isn’t just another support role—you’ll be a technical hero, problem-solver, and trusted advisor, helping clients post-deployment and ensuring long-term satisfaction.
Key Responsibilities:
- Engage directly with clients to understand, investigate, and resolve technical queries related to our Payroll, HRMS, and Assets Management Applications.
- Analyze and troubleshoot software issues using other diagnostic tools.
- Collaborate closely with functional and development teams to deliver timely and effective solutions.
- Support the configuration, implementation, and continuous improvement of our software solutions.
- Deliver training sessions and create clear, user-friendly documentation for end-users.
- Ensure high-quality, timely resolution of support tickets to maintain excellent client satisfaction
Requirements:
- Technical Knowledge – Understanding of SQL (queries, joins, data extraction).
- Client Communication – Excellent verbal and written communication skills.
- Interpersonal Skills – Ability to work collaboratively across teams and with clients.
- Problem-Solving Attitude – Analytical and detail-oriented approach to troubleshooting.
- Quick Learner – Ability to understand product functionality and adapt swiftly.
- Microsoft Excel basic knowledge is required.
- Experience working with HRMS or ERP products.
- Understanding of client-side implementations or technical support.
- Prior experience in client-facing roles or IT support.